User Details
The User Details page includes a list of all customer tenant operators defined in their Azure Active Directory. Usernames and passwords of the customer users are by default locally stored in the AudioCodes Customer portal application's database. .The page mirrors the Customer Azure Active Directory. Any change to the AD is reflected in the User Details page immediately after synchronization is performed.
| ➢ | To manage end users: |
| 1. | Open the User Details page (Users menu> User Details tab). |
The table below describes the customer tenant User Operator details.
|
Detail |
Description |
|---|---|
|
Full Name |
User Operator Full Name |
|
User Name |
User Operator M365 User Name |
|
Description |
Free text field. |
|
Department |
User Operators' Active Directory department |
|
Office Phone |
User Operators' Office phone extension |
|
Mobile |
User Operators' Mobile Phone Number |
|
Line URI |
User Operators' Office phone extension |
|
|
User Operators' email address. |
|
Server |
User Operators' Active Directory server FQDN. |
|
Customer |
The name of the User Operators' customer whose Tenant this operator has roles and permissions. |
|
Country |
Country Location |
|
Site Location |
SBC site location |
|
User Location |
User Operators' geographic location. |
|
Teams Mode |
Indicates the type of calling (Coexistence mode). Prerequisite is TeamsOnly. |
|
License Type |
Live Platform License Model type. |
|
Template |
Name of attached M365 template. |
|
Enterprise Enabled |
Indicates whether Enterprise Voice is enabled for the user. |
|
Tenant |
Name of the attached Azure tenant. |
| 2. | Click Show to view details for a specific user. |
This screen is divided into the following panes:
| ● | Contact Details: Displays personal Contact Details |
| ● | User Statistics: Displays a statistics summary for all calls made by the user |
| ● | Microsoft Teams/Active Directory Attributes including: |
| ◆ | Connection Details |
| ◆ | Active Directory Organization unit |
| ◆ | Assigned Plan and User Types |
| ◆ | Assigned Plan |
| ◆ | Site Location details |
| ◆ | Microsoft Policies applied to the user |
| ◆ | Telephony Policies applied to the user |
| ◆ | Teams Policies applied to the user |
| ◆ | A list of recent calls made by the user |
You can also do one of the following:
| ● | Click Call to place a call to the user |
| ● | Click IM to send an instant chat message to the user |
| ● | Click Email to send an email to the user. |
| 3. | Click Edit Direct Routing Customer to open the Users List in the AudioCodes Customer portal of the customer for whom the selected user is attached. |
